[SOLVED] USB conflict

Discussion about SCANALOGIC-2 Logic Analyzer and signal generator

Moderators: ikalogic, cotto88

Re: USB conflict

Postby ikalogic » Wed Sep 14, 2011 11:54 am

When you get the new one, you can send us the old one by the most economic mean possible. we don't want it to cost you much. We only kindly ask for that so that we can understand the problem and make sure it does not happen again!

Thanks!
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Re: USB conflict

Postby mjoco » Wed Sep 14, 2011 7:07 pm

Hi!
Unfortunatley the cost of posting you the device back is around 20 euros, wich is almost half of the price of the device and I dont want to be rude with you, by not sending it back.
Is there any other option to resolve this problem2687 ie. other firmvare2687

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Re: USB conflict

Postby ikalogic » Wed Sep 14, 2011 7:11 pm

Then never mind! just send us the serial number of your current device and you can keep it there. no need to send it back to us.

As soon as you send us the delivery address to "contact at ikalogic.com" we will send a new device to you.

:)
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Re: USB conflict

Postby mjoco » Thu Sep 15, 2011 3:06 pm

Hello!

Where can I find the serial number2687 I disassembled the device and on the top of PCB I found a number in form: K xxxx xxx
This is the serial number2687 If so, I send it to you in PM.
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Re: USB conflict

Postby ikalogic » Thu Sep 15, 2011 3:30 pm

mjoco wrote:Hello!

Where can I find the serial number2687 I disassembled the device and on the top of PCB I found a number in form: K xxxx xxx
This is the serial number2687 If so, I send it to you in PM.
Best Regards


You have to connect the device to the PC, in the PC software, click "help>about" and there you will find a device serial number, that's it! :)
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Re: USB conflict

Postby ikalogic » Thu Sep 22, 2011 11:05 pm

a new package was sent to you a couple of days ago.. please let us know when you get it! :)
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Re: USB conflict

Postby mjoco » Fri Sep 23, 2011 10:50 pm

Hello!

I got today the new Scanalogic2 and it works well without usb hub 8) , so thank you so much!!!

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Re: USB conflict

Postby ikalogic » Fri Sep 23, 2011 11:09 pm

Hi!

Thank you for your feedback.

I am happy you're one more satisfied customer! :)
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